Copyright & DMCA Policy

Last updated Aug 20, 2026

How copyright complaints work at FastPix

FastPix runs the video pipeline behind other people’s products. Our customers push their own media through our API to encode, store, stream, and analyze it. That media belongs to them. We do not produce it, curate it, or watch it, which means we cannot tell from our side whether a particular file is licensed, original, or lifted. What we can do is respond quickly when a rights holder tells us something is wrong.

Our terms require every customer to have the rights to what they upload. When a valid copyright complaint reaches us, we act on it.

Filing a notice

If you own a copyrighted work, or you are authorized to act for the owner, and you believe a FastPix customer is hosting it without permission, send us a written notice. The Digital Millennium Copyright Act of 1998 (the “DMCA”) sets out what that notice has to contain, and we can only act on notices that meet the bar.

Your notice needs to cover all six of the following:

  • Signature. A physical or electronic signature from the copyright owner or someone authorized to act for them.
  • The work. A clear description of the copyrighted work you say has been infringed. If several works are covered by one notice, list them.
  • The material. Enough detail for us to find the specific infringing file, such as a FastPix playback URL, playback ID, or asset ID. Complaints that point at a whole site or a general area of the internet do not give us anything to act on.
  • How to reach you. Your name, mailing address, phone number, and email address.
  • Good faith statement. A statement that you believe in good faith that the use you are reporting is not authorized by the copyright owner, its agent, or the law.
  • Accuracy statement. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf.

Send the completed notice to:

FastPix, Inc.
Attn: Trust & Safety (DMCA Notice)
[email protected]

Put “DMCA Notice” in the subject line so it reaches the right team without delay.

Before you send it

Filing a copyright claim carries real consequences. Under federal law, anyone who knowingly misrepresents that material is infringing can face civil liability for damages, court costs, and attorneys’ fees, and may be prosecuted for perjury. Take a moment to confirm you hold the rights and that the use is not covered by a license, fair use, or another exception.

This page explains how to notify us about copyrighted material. It is not legal advice. The requirements above reflect our obligations under the DMCA, including 17 U.S.C. §512(c), and if you are unsure where you stand, talk to a lawyer before filing.

Accounts that keep infringing

We maintain a repeat infringer policy, as the DMCA and other applicable law require. Where the circumstances warrant it, we will terminate the accounts of customers who repeatedly infringe. We also reserve the right to restrict access to the Services or close an account for infringing someone else’s intellectual property, whether or not it has happened before.