Customer story / SaaS / Customer success
Rocketlane needed a video stack that fit inside their product workflow and matched their brand exactly. They picked FastPix and shipped RLTV (Rocketlane TV) in weeks.
TRUSTED BY PRODUCT TEAMS SHIPPING VIDEO AT SCALE
“FastPix gave us a video stack our customer success team could ship on, fast. The brand matched, the analytics matched, the integration was clean.”
Anonymous
Engineering team, Rocketlane
Security, compliance, and partnerships
Challenge
01
Brand fit
Customer success videos needed to feel native to Rocketlane's brand, not embedded YouTube or Wistia.
02
Analytics
Per-customer playback analytics had to flow into the Rocketlane app, not a separate dashboard.
03
Speed
Video pipeline had to ship in weeks — building a video team wasn't the win.
Solution
Per-title encoding + multi-CDN; assets stay branded inside Rocketlane.
VOD encoding →Player drops into the Rocketlane app shell; no third-party branding.
FastPix Player →Customer ID + module + content category as custom dimensions; per-customer engagement reports.
Video Data →Integration pattern
// Encode source URL, attach Rocketlane-side analytics dimensions
const asset = await fp.assets.create({
inputs: [{ url: "https://rocketlane-cdn.com/rltv/welcome.mp4" }],
playbackPolicy: "signed",
metadata: {
customer_id: ctx.customerId,
rocketlane_module: "onboarding",
plan: ctx.plan,
},
});
// Player drops into the Rocketlane app shell
<FastPixPlayer playbackId={asset.playbackId} brand="rocketlane" />More patterns in /developers and the language-specific SDK guides.
Outcomes
01
Branded RLTV
RLTV launched as a Rocketlane-branded product, not a Wistia embed.
02
Unified analytics
Per-customer analytics live alongside Rocketlane's own product analytics.
03
Focused engineering
Engineering team focused on the customer-success product, not video infrastructure.
Similar customer stories
“What was also great about the FastPix team is it felt like we were all working together. They felt like part of our team, not just vendors. They were with us every step of the way, from brainstorming to execution. That has been great.”
Kaushik Das
Founder & CEO at AaoNXT
“We considered our options and decided on FastPix because: very fast uploads and delivery; having more of the infrastructure and features we needed, including the in-built deep analytics and web and mobile player, in one place, as opposed to say AWS or Kaltura, reduced the complexity for us.”
Prabhakar P
Head of Digital, Knovo
“FastPix with their 10+ video products in one API platform felt like a good fit for our needs. Every step of the rollout was deliberate. We tested, we measured, and we made sure the experience was up to our standard before we expanded.”
Technical Director at Aadhan
“There were a lot of challenges using video. FastPix was refreshingly simple after attempting to build our own thing while trying with AWS. Our product's value, engagement, stickiness, and experience have all increased.”
Rajath Rao
Technical Director at Sclera
“Seeing it all come alive — workflows as per our vision and UX, with our brand colors, in a manner reflective of our community.”
Sivaprakash S
UX Lead for RLTV at Rocketlane
“What was also great about the FastPix team is it felt like we were all working together. They felt like part of our team, not just vendors. They were with us every step of the way, from brainstorming to execution. That has been great.”
Kaushik Das
Founder & CEO at AaoNXT
“We considered our options and decided on FastPix because: very fast uploads and delivery; having more of the infrastructure and features we needed, including the in-built deep analytics and web and mobile player, in one place, as opposed to say AWS or Kaltura, reduced the complexity for us.”
Prabhakar P
Head of Digital, Knovo
“FastPix with their 10+ video products in one API platform felt like a good fit for our needs. Every step of the rollout was deliberate. We tested, we measured, and we made sure the experience was up to our standard before we expanded.”
Technical Director at Aadhan
“There were a lot of challenges using video. FastPix was refreshingly simple after attempting to build our own thing while trying with AWS. Our product's value, engagement, stickiness, and experience have all increased.”
Rajath Rao
Technical Director at Sclera
“Seeing it all come alive — workflows as per our vision and UX, with our brand colors, in a manner reflective of our community.”
Sivaprakash S
UX Lead for RLTV at Rocketlane
FAQ
FastPix powers Rocketlane’s video infrastructure across SaaS / customer success. The specific FastPix capabilities Rocketlane uses are listed in the Solution section above; each links to the product or feature page.
FastPix bills per minute of encoding, storage, and streaming, plus a Starter plan at $10/mo with $25 in monthly usage credit. See /pricing for the canonical rates.
Customer ship windows vary by scope. Most teams move from contract to live in a few weeks for greenfield builds and a few months for migrations off other video infrastructure. Each FastPix customer story above lists their specific timeline where shareable.
FastPix has an active Slack community where engineering teams from customer companies discuss patterns, share code, and answer each other’s integration questions.
three ways to get unstuck
I'll do it myself
Read the docs
Every endpoint, every parameter, every response. Self-serve from quick-start to production.
Browse the docs →Show me how it's done
Follow a guide
Step-by-step tutorials and reference apps for VOD, live, and in-video AI builds.
See guides →Pair with me on the wall
Join the Slack community
Talk to FastPix engineers and customer teams shipping on the same patterns as you.
Join Slack →Where this connects
